American Airlines App & Website Help

Technical Help With the American Airlines App and Site

Travel days are a bad time for a phone to misbehave. If the American Airlines app will not open, your boarding pass will not load, or the website will not work in your browser, we can help you sort the device out.

Bookings, seat changes, fare rules, baggage, refunds, delays and anything else about the flight itself have to go through American Airlines directly. We cannot see or change a reservation.

Device and browser problems we can help with

• App not installing, crashing, or refusing to load your trip.
• Boarding pass not appearing or not adding to your phone’s wallet.
• Website not loading properly, or check-in pages failing in your browser.
• Setting the app up on a new phone before a trip.
• Notifications for gate or delay alerts not coming through.

Things to try first

• Update the app from the official app store.
• Take a screenshot of your boarding pass as a backup before you travel.
• Clear your browser cache and retry in a private window.
• Check your phone has signal or airport Wi-Fi before blaming the app.

What we will never do

We will never ask for your AAdvantage password, your booking reference together with personal details, or your card number. For anything involving a ticket or a payment, contact American Airlines through their own app or website.

Independent support notice: iSecure LLC is an independent technical support provider. We are not affiliated with, endorsed by, or authorised to act on behalf of American Airlines. All brand names, trademarks and logos are the property of their respective owners and are used here for identification only. We help only with app, device and sign-in problems on your own equipment. We never ask for account passwords, card numbers, one-time codes or policy details — for anything relating to your account, payments, claims or bookings, contact the provider directly through their own official website, app or the number printed on your statement or card.