UnitedHealthcare App & Portal Help

Technical Help With the UHC App and Portal

This page covers one thing: the technology. If the UnitedHealthcare app will not install, the member portal will not load in your browser, or your device keeps failing at the sign-in screen, those are problems we can help you work through on your own equipment.

Anything about your plan itself — coverage, claims, benefits, premiums, ID cards or medical questions — has to go to UnitedHealthcare directly. We have no access to your account and we will not ask you for details about it.

Device and browser problems we can help with

• App will not install or keeps crashing on your phone or tablet.
• Portal pages not loading, or loading without formatting, in your browser.
• Browser blocking the site because of an out-of-date version or a cached page.
• Two-factor codes not arriving because of a phone or carrier setting.
• Setting up the app on a new phone after replacing your old one.

Things to try first

• Update the app from your phone’s official app store.
• Clear your browser cache and try again in a private window.
• Try a different browser to rule out an extension or setting.
• Check your phone has a working data or Wi-Fi connection.
• Restart the device fully before assuming the account is at fault.

What we will never do

We will never ask you for your UnitedHealthcare password, a one-time verification code, your member ID, your Social Security number or your payment details. Nobody legitimate will ask you for a verification code over the phone — if someone does, end the call.

Independent support notice: iSecure LLC is an independent technical support provider. We are not affiliated with, endorsed by, or authorised to act on behalf of UnitedHealthcare. All brand names, trademarks and logos are the property of their respective owners and are used here for identification only. We help only with app, device and sign-in problems on your own equipment. We never ask for account passwords, card numbers, one-time codes or policy details — for anything relating to your account, payments, claims or bookings, contact the provider directly through their own official website, app or the number printed on your statement or card.