Vizio Smart TV Setup & Support

Setting Up a Vizio Smart TV

Almost everything on a Vizio set runs through SmartCast, so a TV that seems broken is very often a TV that has simply lost its network connection or missed a firmware update.

First-time setup

• Connect the power and at least one HDMI source before switching on.
• Work through the on-screen setup and join your Wi-Fi network.
• Allow the television to check for a firmware update and let it finish.
• Sign in to the apps you use once SmartCast has finished loading.

When SmartCast will not load

• Power the television off at the wall for one full minute.
• Check the Wi-Fi password has not changed since setup.
• Move the router closer, or test with a wired connection if the set supports it.
• As a last resort, reset SmartCast from the system menu and sign in again.

Problems we fix most often

• TV connected to Wi-Fi but apps refusing to open.
• Casting from a phone failing or dropping out.
• Remote not pairing after a battery change.
• No sound over HDMI-ARC with a soundbar attached.
• Picture settings changing by themselves between inputs.

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