My5 Setup & Activation

Setting Up My5

My5 is the catch-up service for Channel 5 and its sister channels. Activation follows the usual code pattern, and the app is available on most smart televisions and streaming sticks.

Activating on your TV

• Install and open the My5 app on your television or streaming device.
• Select Sign In to display your activation code.
• On a phone or computer, open the My5 activation page and sign in to your My5 account.
• Enter the code shown on your TV screen.

If the app will not load

• Restart the television at the plug rather than using standby.
• Check for a pending app or firmware update.
• Remove and reinstall the app if it keeps crashing.
• Confirm your device is still supported — older models get dropped over time.

Problems we fix most often

• Activation code expiring before it can be entered.
• Account created with one email but signed in with another.
• Programmes missing because the catch-up window has closed.
• Playback stopping part-way through an episode.
• Ads failing to load and blocking the programme from starting.

Independent support notice: iSecure LLC is an independent technical support provider. We are not affiliated with, endorsed by, or authorised to act on behalf of Channel 5 or My5. All brand names, trademarks and logos are the property of their respective owners and are used here for identification only. For account, billing or subscription changes, please contact the provider directly through their own official website or app.