BBC iPlayer Setup & Sign-In

Using BBC iPlayer on Your Devices

BBC iPlayer requires a BBC account sign-in on every device, and in the UK a valid TV Licence for live and catch-up viewing. Most problems are either a sign-in that has quietly expired or an app that is out of date.

Signing in on a TV or streaming device

• Open the BBC iPlayer app on your television or streaming device.
• Choose Sign In — you will usually be shown a short activation code.
• On a phone or computer, go to the BBC account activation page and sign in.
• Enter the code shown on your television.

Playback and availability

• Restart the device and the router before anything else.
• Check the app has updated — older versions stop working over time.
• Some programmes are only available for a limited period after broadcast.
• Availability is region-restricted, which affects travel and VPN use.

Problems we fix most often

• Being asked to sign in again every few days.
• Activation code not accepted on a smart TV.
• Downloads not working in the mobile app.
• Subtitles or audio description not switching on.
• iPlayer removed from an older television after an update.

Independent support notice: iSecure LLC is an independent technical support provider. We are not affiliated with, endorsed by, or authorised to act on behalf of the BBC. All brand names, trademarks and logos are the property of their respective owners and are used here for identification only. For account, billing or subscription changes, please contact the provider directly through their own official website or app.